General terms and conditions

Provider: VIMA solutions d.o.o., Trg žrtava fašizma 1, 10000 Zagreb, Croatia, OIB 88478302860, MB 02966417, operating the Zbroj.ai brand (“Provider”).

These terms apply to all contracts for accounting, payroll, reporting and related advisory services concluded between the Provider and the client, and to the use of the Zbroj.ai website and client portal.

The client's own general terms do not apply, even if not expressly rejected. Deviations are valid only if agreed in writing (email is sufficient).

The services are aimed at businesses. Where the client is a consumer, mandatory Croatian consumer protection law prevails over any conflicting clause.

Prices on the website, including the results of the online calculator, are non-binding estimates and not an offer within the meaning of the Civil Obligations Act.

A contract is concluded once the Provider issues a written offer and the client accepts it in writing or electronically, or once the Provider begins performing at the client's request.

A booked demo or a submitted enquiry does not create a service contract.

The scope follows the offer and may include bookkeeping, payroll, VAT and JOPPD filings, statutory reporting to Fina and the Tax Administration, annual financial statements and preparation of tax returns.

The Provider does not perform statutory audits, legal advice, investment advice or representation before courts, and does not assume the client's statutory duties as a taxpayer or employer.

The Provider may use software, automation and AI-supported document recognition. Every output relevant to filings is reviewed by a qualified person; the client remains responsible for approving submissions.

The Provider may engage subcontractors and processors and remains liable for their work as for its own.

The client submits complete, legible and accurate documentation, as a rule by the 8th day of the month for the previous month, digitally via the portal or another agreed channel.

The client warrants the accuracy and completeness of the data provided and notifies the Provider without delay of changes to legal form, VAT status, headcount, bank accounts, ownership or business model.

The client keeps original documents in accordance with statutory retention periods and grants any required authorisations (e.g. ePorezna, Fina) for electronic filing.

If cooperation duties are not met, the Provider is released from the affected deadlines and may suspend the service after notice.

Fees follow the accepted offer, generally a monthly retainer based on document volume, headcount and VAT status; work outside the agreed scope is charged at the agreed hourly rate.

Unless stated otherwise, prices are net and exclusive of VAT, and are charged in euro (EUR).

Invoices are issued monthly with a 15-day payment term. Statutory default interest applies to late payments.

If payment is more than 30 days overdue, the Provider may suspend services after written notice; statutory filing deadlines missed during a justified suspension are not the Provider's responsibility.

Fees may be adjusted once per calendar year with 30 days' written notice; the client may terminate by the effective date if the increase is not accepted.

Where documents are delivered on time, the Provider closes the month by the 10th day of the following month and files statutory returns within the statutory deadlines.

Deadlines extend proportionally to delays in delivery of documents or information.

The Provider is not in default in cases of force majeure, including outages of state systems (ePorezna, Fina, NIAS), power or telecom failures, strikes or official measures.

The Provider is liable without limitation for damage caused by intent or gross negligence and for injury to life, body or health.

For ordinary negligence, liability is limited to typical, foreseeable damage and in total to the fee paid by the client in the twelve months before the damaging event, unless mandatory law provides otherwise.

The Provider is not liable for indirect damage, lost profit, or the consequences of inaccurate, incomplete or late data supplied by the client.

The Provider is not liable for penalties resulting from the client's decisions taken contrary to the Provider's written notice.

Claims for damages become time-barred in line with statutory limitation periods; the client must notify a defect in the service within 30 days of discovery.

Both parties treat all business information as a trade secret, including after termination.

Where the Provider processes personal data on behalf of the client, a data processing agreement under Article 28 GDPR is concluded, forming an integral part of the contract.

Details of processing are set out in the Privacy Policy.

The client receives a non-exclusive, non-transferable right to use the Zbroj.ai portal for the duration of the contract. Templates, checklists and software remain the Provider's property.

During the contract and for twelve months thereafter, the client will not solicit the Provider's employees without written consent.

The contract runs indefinitely with a 30-day notice period, effective at the end of a calendar month, unless a fixed term is agreed.

Either party may terminate for cause, in particular in case of insolvency, payment default over 60 days, or repeated breach of cooperation duties.

On termination, the Provider hands over all client documents and data in a common digital format within 15 days after settlement of undisputed outstanding invoices, and may charge separately for support with the transition.

The Provider may amend these terms with 30 days' written notice. If the client objects in writing before the effective date, the contract may be terminated as of that date; otherwise the amended terms apply.

If a provision is or becomes invalid, the remaining provisions stay in force and the invalid provision is replaced by a valid one closest to its economic purpose.

The contractual language is Croatian; communication may be in Croatian, English or German. Notices by email to the agreed addresses are deemed written.

Croatian law applies, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The competent court in Zagreb has exclusive jurisdiction, unless mandatory law provides otherwise.

Complaints: pravo@zbroj.ai or the registered address; the Provider replies in writing within 15 days. Consumer ODR platform: https://ec.europa.eu/consumers/odr