FAQ
Still have questions?
Answers to the most common questions about onboarding, pricing, our workflow and data security.
We work with d.o.o., j.d.o.o. and sole traders – from startups and e-commerce brands to agencies, IT companies and service businesses across Croatia. A typical client has 20 to 800 documents per month and up to 50 employees. If you're larger or operate in a specialised industry (construction, tourism, transport), get in touch and we'll design an individual model.
Three steps: 1) fill out the contact form or book a demo slot, 2) in a 30-minute online call we review your numbers, tools and obligations, 3) you receive a transparent offer with a fixed monthly price. After signing we handle onboarding, the e-Porezna power of attorney and all communication with your previous accountant.
Usually 1 to 3 weeks. We take over all communication with your previous accountant, request open items, sub-ledgers and the trial balance, and migrate your data digitally. You can switch in any month – no need to wait for year-end, although 1 January is technically the cleanest date.
Yes. In the demo we walk through your real documents and show how automated bookkeeping works and what your monthly report would look like. The demo is free and non-binding, and the offer is valid for 30 days.
We work value-based: the price is fixed and agreed upfront, based on document volume, headcount, VAT status and complexity. No hourly billing, no end-of-month surprises. You can get an instant estimate in our pricing calculator.
No. Communication, questions and regular reports are included in the monthly fee. Only clearly defined extras are billed separately (annual financial statements, owner income tax returns, extraordinary reviews or reconstruction of past periods) – and always approved in advance.
An open-ended contract with monthly billing and 30 days' notice. No annual lock-in. If you leave, within 14 days you receive a complete export of your accounting records in a standard format – your data stays yours.
We review pricing together, typically once a year or when you permanently exceed the agreed document and headcount volume. You're always notified in advance and shown the calculation – never retroactively.
A photo from your phone, an email to your dedicated document address, or automatic sync from tools you already use (invoicing, webshop, bank). AI reads the invoices, detects supplier, VAT and account, and our certified accountants approve every posting.
We file the VAT form by the 20th of the month and JOPPD by the 15th for the previous month, provided documents reach us by the 5th. You get a review before filing, plus the e-Porezna confirmation and prepared payment orders afterwards.
Yes. Payroll, JOPPD, HZMO and HZZO registrations and deregistrations, sick leave, travel expenses, non-taxable payments and year-end reconciliation are all covered. Employees receive payslips automatically by email.
You get a named accountant plus a backup colleague who knows your file – not a call centre. We reply within one business day, and same day during tax deadlines. Communication happens by email or chat, whichever you prefer.
We focus on accounting, payroll and taxes. For legal, audit and transfer pricing we partner with trusted specialists we're happy to recommend and coordinate documentation with.
No. A phone or computer is enough. We set up all bank, webshop and invoicing integrations for you, and onboarding takes less than two hours of your time on average.
Data is processed and stored on EU servers with encryption in transit and at rest, least-privilege access control and regular backups. We operate GDPR-compliant and sign a data processing agreement.
No. AI takes over the repetitive part – reading documents, suggesting accounts and matching records – while a certified accountant keeps responsibility and does the final review. The result: fewer errors, faster deadlines and more time for advice.
Didn't find your answer?
We usually reply within one business day – no commitment, no sales pressure.